This Site takes every precaution to protect users’ information. This Site has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this Site by Internet or email cannot be guaranteed.
SSL encryption, two-factor authentication, and login history are methods used to protect confidential information on this Site. Only employees, contractors, and agents who need the information to perform specific job functions are granted access to personally identifiable information.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Use of a cookie is in no way linked to any personally identifiable information while on our Site. Cookies in our online store are used to retain shopping-cart information, such as session and transaction IDs and user preferences. After users complete their purchase, close their browser, or log out of the session, the cookie expires one month after the user’s last use of the Site. All content in the cookie is encrypted for security purposes. If a user rejects the cookie, the shopping cart will not function.
We use IP addresses to analyze trends, administer the Site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information. IP addresses are also used to link a particular user to his or her shopping cart while the user is making purchases on the Site.
This Site contains links to other sites. Please be aware that we, Music@Menlo, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.
LIMITATION OF LIABILITY
The information you provide is stored on servers located in the United States. Music@Menlo contracts with third-party vendors to help store and manage your data and email. A variety of security tools and procedures (including but not limited to encryption, web-page and database design, passwords, and physical security) are utilized. We restrict access to personal information to Music@Menlo employees, contractors, and agents who need to access or handle the information in order to operate, develop, or improve our services. These individuals are subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. To the extent not prohibited by law, in no event shall Music@Menlo be liable for personal injury or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other damages or losses, arising out of or related to your use or inability to use this application, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Music@Menlo has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury or of incidental or consequential damages, so this limitation may not apply to you.
INFORMATION COLLECTION AND DATA USE
Music@Menlo is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Music@Menlo collects information from our users at several different points on our website.
While every effort is made to protect your personal information against unauthorized access and disclosure, it is still possible that malicious third parties may unlawfully intercept or access your data. Therefore, there is no guarantee that your personal information or private communications will remain private in all circumstances.
In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Music@Menlo will make an attempt to notify you of the breach by email or, if Music@Menlo is unable to contact you by email, by U.S. mail. Music@Menlo will give you notice promptly, consistent with the reasonable needs of law enforcement to determine the scope of the breach and to investigate and restore the integrity of the data system.
WHEN WE COLLECT PERSONAL INFORMATION
Users must specifically set up accounts when they make purchases from Music@Menlo, such as where users buy merchandise or tickets on the Site. However, we also establish accounts for users whenever we receive an email address in connection with the use of this Site in order to facilitate delivery of Site services to the user. Even if you do not set up a specific account for yourself, Music@Menlo may receive or collect information (for example, your email address) and set up an account for you in connection with certain Music@Menlo Site features, including but not limited to
You may purchase tickets or merchandise, such as CDs, from the Music@Menlo Site. When you do so, we collect information from you. Each user will create a specific user account with a password in the store. Creation of this account will allow the user to store commonly used information in our Site. This information may consist of the user’s name, physical mailing address, email address, and phone numbers. Each time the user logs in, this information is automatically entered into the order form upon checkout.In addition to collecting contact information, at the time of checkout, our online merchant account company, Authorize.net, collects the user’s credit card number and expiration date.This information is used solely to bill the customer for the tickets or merchandise purchased. The user’s credit card account information is not stored on any of our servers. Only certain authorized individuals have access to this information and it is used only for billing purposes. For more information on Authorize.net, visit their website at www.authorize.net.
USER CONTROL OVER PERSONAL INFORMATION
Music@Menlo gives you the choice of providing, editing, or removing certain information, as well as choice over how we contact you. By accessing your account and editing the information, you may change or correct your Music@Menlo account information.
On occasion, Music@Menlo will contact you. Primarily, messages are delivered by email, and every account is required to keep a valid email address on file to receive messages. In some situations, Music@Menlo may contact you by telephone or physical mail in order to provide you with information about products and features you may find of interest or to provide you with customer support.
Some messages from Music@Menlo are service-related and required for members. Examples of service-related messages include, but are not limited to, a confirmation email when you register your account, notification of an order and order status, correspondence with Music@Menlo’s support team, and confirmation of changes to your account. These messages are not promotional in nature. You may not opt out of receiving service-related messages from Music@Menlo, unless you close your account.
Music@Menlo permits users to subscribe to optional email communications such as festival newsletters and e-newsletters. You may subscribe by providing an email address, which will be used by Music@Menlo only for these communications. You may unsubscribe from these communications by following the instructions contained in the emails.
If you no longer wish to receive communications from Music@Menlo, you should contact the Music@Menlo support team at email@example.com.
DISCLOSURE IN GENERAL
Music@Menlo will not intentionally sell or disclose your name, email address, or other personal information to third parties without your explicit consent, except as specified in this policy. While Music@Menlo follows generally accepted industry standards to protect your personal information, both during transmission and once Music@Menlo receives it, no methods of transmission or storage can guarantee absolute security.
Music@Menlo engages in occasional “blind” list trades with other performing arts organizations with similar audience demographics. Under these trade arrangements, a list of physical mailing addresses is provided to an independent third-party mail house for use by the other organization for a one-time mailing of promotional material. Music@Menlo receives a similar list from the other organization for a one-time promotional mailing. Music@Menlo excludes from such list trades any donors and any account holders who ask to be excluded from such trades.
DISCLOSURE TO THIRD PARTIES
Music@Menlo is affiliated with other businesses and organizations and works closely with them. These businesses may offer promotions or sell items or services to you through Music@Menlo’s services. Music@Menlo may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to that transaction with that affiliated business. Music@Menlo may also share aggregated demographic information with business partners.
Music@Menlo employs other companies and people to perform tasks on our behalf, and we need to share your personally identifiable information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance, preventing fraud, verifying identity, and providing customer service. Music@Menlo may also offer third-party services on this Site. These third parties may use various tracking technologies, such as browser cookies, web beacons, or Flash cookies, to provide certain services or features and to collect information, such as your device identifier, IP address, or identifier for advertising (IDFA). These technologies allow the third party to recognize your computer each time you visit the Music@Menlo website but do not allow access to personally identifiable information that you have provided to Music@Menlo. Music@Menlo does not have access to or control over these third-party technologies, and they are not covered by our privacy statement.
For more information on third-party advertising-related cookies and how to opt out of them, please visit the following website: http://www.aboutads.info/choices.
NOTICE TO CALIFORNIA RESIDENTS
NOTIFICATION OF CHANGES
If you wish to contact Music@Menlo, you may do so at firstname.lastname@example.org.