Privacy Policy

GENERAL
MUSIC@MENLO TAKES YOUR PRIVACY SERIOUSLY. PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY BEFORE USING THIS SITE. BY USING THIS SITE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE AGREEMENT. MUSIC@MENLO RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY AT ANY TIME, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE. PLEASE CHECK THIS PAGE OF THE SITE PERIODICALLY. WE WILL NOTE WHEN THERE ARE UPDATES TO THE PRIVACY POLICY ON THIS PAGE.

SECURITY
This Site takes every precaution to protect users’ information. This Site has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this Site by Internet or email cannot be guaranteed.

SSL encryption, two-factor authentication, and login history are methods used to protect confidential information on this Site. Only employees, contractors, and agents who need the information to perform specific job functions are granted access to personally identifiable information.

USE OF COOKIES
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Use of a cookie is in no way linked to any personally identifiable information while on our Site. Cookies in our online store are used to retain shopping-cart information, such as session and transaction IDs and user preferences. After users complete their purchase, close their browser, or log out of the session, the cookie expires one month after the user’s last use of the Site. All content in the cookie is encrypted for security purposes. If a user rejects the cookie, the shopping cart will not function.

LOG FILES
We use IP addresses to analyze trends, administer the Site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information. IP addresses are also used to link a particular user to his or her shopping cart while the user is making purchases on the Site.

LINKS
This Site contains links to other sites. Please be aware that we, Music@Menlo, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

LIMITATION OF LIABILITY
The information you provide is stored on servers located in the United States. Music@Menlo contracts with third-party vendors to help store and manage your data and email. A variety of security tools and procedures (including but not limited to encryption, web-page and database design, passwords, and physical security) are utilized. We restrict access to personal information to Music@Menlo employees, contractors, and agents who need to access or handle the information in order to operate, develop, or improve our services. These individuals are subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. To the extent not prohibited by law, in no event shall Music@Menlo be liable for personal injury or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other damages or losses, arising out of or related to your use or inability to use this application, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Music@Menlo has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury or of incidental or consequential damages, so this limitation may not apply to you.

INFORMATION COLLECTION AND DATA USE
Music@Menlo is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Music@Menlo collects information from our users at several different points on our website.

While every effort is made to protect your personal information against unauthorized access and disclosure, it is still possible that malicious third parties may unlawfully intercept or access your data. Therefore, there is no guarantee that your personal information or private communications will remain private in all circumstances.

In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Music@Menlo will make an attempt to notify you of the breach by email or, if Music@Menlo is unable to contact you by email, by U.S. mail. Music@Menlo will give you notice promptly, consistent with the reasonable needs of law enforcement to determine the scope of the breach and to investigate and restore the integrity of the data system.

WHEN WE COLLECT PERSONAL INFORMATION
Users must specifically set up accounts when they make purchases from Music@Menlo, such as where users buy merchandise or tickets on the Site. However, we also establish accounts for users whenever we receive an email address in connection with the use of this Site in order to facilitate delivery of Site services to the user. Even if you do not set up a specific account for yourself, Music@Menlo may receive or collect information (for example, your email address) and set up an account for you in connection with certain Music@Menlo Site features, including but not limited to

  • a user subscribing to a Music@Menlo newsletter or mailing list;
  • a user sending a gift card to another party who does not have an account; or
  • a user who does not have an account using a gift-card code.

ONLINE ORDERING
You may purchase tickets or merchandise, such as CDs, from the Music@Menlo Site. When you do so, we collect information from you. Each user will create a specific user account with a password in the store. Creation of this account will allow the user to store commonly used information in our Site. This information may consist of the user’s name, physical mailing address, email address, and phone numbers. Each time the user logs in, this information is automatically entered into the order form upon checkout.In addition to collecting contact information, at the time of checkout, our online merchant account company, Authorize.net, collects the user’s credit card number and expiration date.This information is used solely to bill the customer for the tickets or merchandise purchased. The user’s credit card account information is not stored on any of our servers. Only certain authorized individuals have access to this information and it is used only for billing purposes. For more information on Authorize.net, visit their website at www.authorize.net.

BROWSER INFORMATION
Through the use of cookies, Music@Menlo automatically receives and records some information from your browser when you visit the Site. This is described in detail above.

DATA INTEGRITY
Music@Menlo processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. Music@Menlo takes reasonable steps to ensure that the personal information processed is accurate, complete, and current. We rely on users to update or correct their personal information whenever necessary.

USER CONTROL OVER PERSONAL INFORMATION
Music@Menlo gives you the choice of providing, editing, or removing certain information, as well as choice over how we contact you. By accessing your account and editing the information, you may change or correct your Music@Menlo account information.

On occasion, Music@Menlo will contact you. Primarily, messages are delivered by email, and every account is required to keep a valid email address on file to receive messages. In some situations, Music@Menlo may contact you by telephone or physical mail in order to provide you with information about products and features you may find of interest or to provide you with customer support.

Some messages from Music@Menlo are service-related and required for members. Examples of service-related messages include, but are not limited to, a confirmation email when you register your account, notification of an order and order status, correspondence with Music@Menlo’s support team, and confirmation of changes to your account. These messages are not promotional in nature. You may not opt out of receiving service-related messages from Music@Menlo, unless you close your account.

Music@Menlo permits users to subscribe to optional email communications such as festival newsletters and e-newsletters. You may subscribe by providing an email address, which will be used by Music@Menlo only for these communications. You may unsubscribe from these communications by following the instructions contained in the emails.

If you no longer wish to receive communications from Music@Menlo, you should contact the Music@Menlo support team at info@musicatmenlo.org.

DISCLOSURE IN GENERAL
Music@Menlo will not intentionally sell or disclose your name, email address, or other personal information to third parties without your explicit consent, except as specified in this policy. While Music@Menlo follows generally accepted industry standards to protect your personal information, both during transmission and once Music@Menlo receives it, no methods of transmission or storage can guarantee absolute security.

Music@Menlo engages in occasional “blind” list trades with other performing arts organizations with similar audience demographics. Under these trade arrangements, a list of physical mailing addresses is provided to an independent third-party mail house for use by the other organization for a one-time mailing of promotional material. Music@Menlo receives a similar list from the other organization for a one-time promotional mailing. Music@Menlo excludes from such list trades any donors and any account holders who ask to be excluded from such trades.

Music@Menlo may release your personal information to a third party in order to comply with a subpoena or other similar legal procedure or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Music@Menlo’s Terms of Use. We may disclose personally identifiable information to parties as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Music@Menlo may disclose your name, address, country, phone number, email address, and company name.

DISCLOSURE TO THIRD PARTIES
Music@Menlo is affiliated with other businesses and organizations and works closely with them. These businesses may offer promotions or sell items or services to you through Music@Menlo’s services. Music@Menlo may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to that transaction with that affiliated business. Music@Menlo may also share aggregated demographic information with business partners.

Music@Menlo employs other companies and people to perform tasks on our behalf, and we need to share your personally identifiable information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance, preventing fraud, verifying identity, and providing customer service. Music@Menlo may also offer third-party services on this Site. These third parties may use various tracking technologies, such as browser cookies, web beacons, or Flash cookies, to provide certain services or features and to collect information, such as your device identifier, IP address, or identifier for advertising (IDFA). These technologies allow the third party to recognize your computer each time you visit the Music@Menlo website but do not allow access to personally identifiable information that you have provided to Music@Menlo. Music@Menlo does not have access to or control over these third-party technologies, and they are not covered by our privacy statement.

For more information on third-party advertising-related cookies and how to opt out of them, please visit the following website: http://www.aboutads.info/choices.

THIRD-PARTY CONTENT
When you load a page on the Music@Menlo Site that incorporates certain third-party content, the website that is the source of the content may request cookies directly from your browser. For example, when you a load a page on Music@Menlo’s Site that has a social plug-in from a third-party site or service, such as a “Like,” “Send,” or “Share” button, you are also loading content from that third-party site. Music@Menlo does not prevent third-party sites from collecting your personally identifiable information in these circumstances. These interactions and any collection of data by these third-party sites are subject to the privacy policy of the third-party site.

NOTICE TO CALIFORNIA RESIDENTS
California Civil Code Section 1798.83, known as the “Shine the Light” law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct-marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, Music@Menlo currently shares certain personal information with third parties for their direct-marketing purposes, as disclosed in this Privacy Policy.

NOTIFICATION OF CHANGES
Changes to our Privacy Policy will be posted on the website. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.

CONTACT MUSIC@MENLO
If you wish to contact Music@Menlo, you may do so at info@musicatmenlo.org.

Updated: 06/12/2014